Guests in Cloud Chat

Updated November 12, 2026

A guest is someone outside your company, such as a client, a subcontractor or your bookkeeper, in the Cloud Chat channels you choose. Guests are free and aren’t counted as members.

What a guest can do

• See only the private channels they’re added to. Never #general, open channels or job channels.
• Send direct messages only to people who share one of their channels.
• Nothing else: no other apps, and none of the organization’s pages.

Their name has a Guest tag, so everyone knows who’s outside the company.

Invite a guest

Owners and admins invite guests, in either place:

• In Cloud Chat: open a private channel, click its name for Details, then Invite a guest.
• On your account page: open the organization, click Members, set Role to Guest, tick their private channels, type their email and click Send invitations.

They get an email, sign in or make a free account, and join. Invite them again to add another channel.

Make a guest a member, or remove them

On Members, under Guests, click Make member to bring them into the company, or Remove to take them out of every channel. Their own account isn’t touched.